1. Introduction & Commitment
Welcome to Thangaraj Arts (accessible via thangarajarts.com). We hold the privacy and trust of our collectors, students, and patrons in the highest regard. This Privacy Policy outlines how we collect, store, utilize, and safeguard your personal information when you acquire fine art, enroll in academy masterclasses, purchase DIY kits, or interact with our gallery curators.
We operate in strict adherence to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of the Republic of India.
2. Personal Information We Collect
We collect personal information necessary to deliver our services, including:
- Identity & Contact Data: Full name, email address, telephone/mobile number, billing address, and residential/studio delivery address.
- Acquisition & Transaction Records: Details of paintings, custom artwork dimensions, certificates of authenticity registered under your name, and workshop enrollments.
- Commission Specifications: Custom deity preferences, family reference photos submitted for portrait commissions, and restoration appraisal imagery.
- Technical Metadata: IP address, browser type, device identifiers, and browsing patterns on our storefront via anonymized analytical cookies.
3. Payment Data Security (Razorpay & RBI Compliance)
All electronic transactions on Thangaraj Arts are processed through PCI-DSS Level 1 compliant, RBI-authorized payment gateways (such as Razorpay).
4. Purpose & Use of Collected Information
We utilize your information solely for the following legitimate business purposes:
- Processing, packaging, insurance registration, and insured courier dispatch of your fine art purchases.
- Generating registered, tamper-evident Certificates of Authenticity under your collector profile.
- Facilitating live studio streams, video recordings, and certificate delivery for enrolled Academy students.
- Responding to curatorial inquiries, restoration appraisals, and custom framing consultations.
- Dispatching our periodic collector dispatches (only if opted in; unsubscribe available at any time).
5. Sharing with Authorized Third Parties
We never sell, rent, or trade your personal data to third-party advertisers. We share minimal necessary information only with vetted partners essential to service fulfillment:
- Logistics Partners: Blue Dart Express, Delhivery, DTDC, DHL Express, and FedEx for door-to-door delivery.
- Payment Processors: Razorpay for secure checkout.
- Statutory Authorities: When required by Indian court order or law enforcement pursuant to the IT Act, 2000.
6. Collector Rights & Data Rectification
Under Indian data protection frameworks, you maintain the right to:
- Request a copy of the personal data we maintain associated with your account.
- Request immediate rectification of inaccurate or outdated contact information.
- Request complete erasure of your patron account (subject to statutory tax and invoice retention obligations).
7. Grievance Officer (Indian IT Rules, 2021)
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for Thangaraj Arts is: